1. Rturn Policy
If you are not completely satisfied with your purchase, you may return it for a refund. Notification by email is required within 7 days of receipt of the shipment on all refunds. All items must be returned in "as-new" condition in their original packaging. Any items returned without all packing material and instructions will be assessed a 25 % restocking fee (as per manufacturer). Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to TokyoToshi. All returns will be assessed a 10 % restocking fee. In the return package, please include billing name, date of purchase and order no. We will refund your credit card account. Due to the credit card companies processing methods, there may be a lag between the time your return is process and the time the refund is reflected in your account.
2. Defective Products
In the event a product is defective upon delivery, please first notify the carrier. Because the shipping fee includes insurance fee to cover any defect. And then, please notify TokyoToshi by email within 7 days of receipt of the product. Please include in the body of the email a brief statement as to the nature of the defect or problem. Defective items will be exchanged for the identical or comparable item within 14 days after our receipt of the items. But it may vary depending on the item. TokyoToshi will assume shipping charges on the shipment of replacement items.
3. Items Prohibited from Return
It is impossible for us to accept any returns or exchanges for some items. Please see each product page.
4. Where to Return
When you return an item, please repost it to the following address. Address: Toshi Morita TokyoToshi.com 4-11-18-904, Shimomeguro, Meguro-ku, Tokyo 153-0064, Japan
LAST UPDATED: January 11, 2007
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