It is obligatory for all on-line merchants in Japan to post the following information on the site under Japanese Commercial Law.
|Address||2-5-4 Shimomeguro #205, Meguro-ku, Tokyo 153-0064, Japan|
|Business||1. Online shopping site operation
2. Coordination of designers and artists
3. Consultation for production of online shopping sites
4. Web site design (site logo, site design and soundtrack)
5. Introduction of foreign companies to the Japanese Market
6. Supplementary businesses related to the above.
|Shipping cost, Insurance fee, Credit Card charge
and import tax
|Most orders will be shipped within 14 days after
receipt of final order confirmation. Shipping time may vary depending
upon item and country of destination.
In the event of a stock outage, a wait of 2 to 4 weeks until shipment may result.
|Payment Method||Credit Card
Visa, MasterCard and American Express for payment in US Dollar
Visa and MasterCard for payment in Japanese Yen.
|Return and Exchange||1. Return Policy
Notification by email is required within 7 days of receipt of the shipment on all refunds. All items must be returned in "as-new" condition in their original packaging. Any items returned without all packing material and instructions will be assessed a 25% restocking fee. Items that show wear and tear will not be accepted for refund.
Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to TokyoToshi. All returns will be assessed a 10 % restocking fee.
2. Defective Products
In the event a product is defective upon delivery, please first notify the carrier. The shipping fee includes insurance fee to cover any defect. And then, please notify TokyoToshi.com by email within 7 days of receipt of the product, and include in the body of the email a brief statement as to the nature of the defect or problem.
Defective items will be exchanged for the identical or comparable item within 14 days from our receipt of the items. TokyoToshi.com will assume shipping charges on the shipment of replacement items.
3. Items Prohibited from Return
It is impossible for us to accept any returns or exchanges for some items. Please see each product's page.